Communicate with customers to understand their needs, ensuring that standardized product designs meet their technical and operational requirements.
Identify and improve bottlenecks in the delivery process to enhance efficiency and reduce costs.
Regularly evaluate and update the technical and delivery standards for data center products to keep pace with market changes and technological advancements.
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Provide 24 hour emergency support. Function as the initial first response to emergency situation and be familiar and trained in the appropriate process and procedures.
Carry out routine inspections on the property with standard checklist, identify any defects or irregularities and follow up with tenant on necessary repair/ reinstatement /regularization. Timely renewal of licences and certificates, submission of service reports by tenants.
Plan and execute preventive maintenance and corrective work.
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• Oversee the day-to-day operation, maintenance, reliability, and availability of diesel generator systems supporting mission-critical data center operations.
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Execute operational and maintenance activities in accordance with Standard Operating Procedures, Failure Mode and Effects Analysis, Control Plans, and Out of Control Action Plans.
Monitor and maintain the quality, reliability, and capacity of chemical and gas supply systems (LN2, GN2 , Helium, O2, Argon, CF4 .. etc) to meet production demand.
Ensure safe and efficient operation of bulk chemical and gas distribution systems.
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Lead the review and validation of the electrical, HVAC, and low-voltage / ELV automation control logic (including BMS networks, monitoring, and automation controls), parameters, setpoints, and closed-loop stability delivered by colocation providers and vendors. Backed by deep infrastructure facility and ELV engineering knowledge, orchestrate technical experts to validate architecture drawings, key-equipment run logic (medium-voltage logic, protection setpoints, cooling control), and redundancy / single-point-of-failure analysis, and sign off through rigorous acceptance testing to ensure production readiness.
Build dashboards and scorecards for standard compliance and EMS integration health, report progress and risks to global headquarters, and drive data-based continuous improvement.
Collaborate with global headquarters on standards evolution and platform roadmap, adapt global policies to the local context, and build regional capability through training, certification, and knowledge transfer.
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Job Responsibilities: Manage and coordinate the company’s performance management system Develop and monitor KPI/OKR and performance targets for employees and departments Coordinate annual, probationary and periodic performance appraisals Track employee performance and prepare performance reports for management Analyse performance data and identify performance gaps and improvement areas Work with managers to develop Performance Improvement Plans (PIP) where required Provide guidance to managers and employees on performance evaluation and KPI setting Ensure performance evaluation is conducted fairly, consistently and on time Maintain accurate and confidential employee performance records Support employee promotion, salary review and performance-related decisions Prepare HR performance reports and data analysis for management review Support HR projects, employee development and other HR activities
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