Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
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Department Support: Act as the central support pillar for the Sales Manager and Director, ensuring their daily schedules and departmental operations run like a well-oiled machine.
Full On-the-Job Training: Step-by-step guidance provided by our senior team.
Stable Compensation: Competitive basic salary (RM 2,300 - RM 3,500 based on experience) with EPF, SOCSO, and EIS contributions.
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Timely creation, submission, follow up, coordinate, communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices) accordance to company’s policy, procedure and SOP from booking, Bill of lading, cartage advice, advance manifest submission, costing and invoicing, release of Bill of Lading and receipt of Proof of Delivery on Door Delivery shipments.
Verification of the completeness and accuracy of all forwarding documents ie Bill of Lading, Master Bill of Lading, shipping certificate, advance manifest, SOLAS/VGM submission etc.
Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary.
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Prepare and conduct Internal / External survey for internal use. This includes samples preparation, packing, courier service arrangement and post campaign report.
New Product Launch/Contest / Events / Sponsorships support/ Assisting Marketing team in administration / execution of consumer contests. This include preparation, managing common BiO-LiFE Mobile number & attending the events.
Collaborate with ICT, Data, Product, Engineering, and business teams to gather requirements, document workflows, coordinate testing activities, and support successful AI implementation initiatives.
Assist in improving Commercial reporting, analytics, and insight generation by working with datasets, dashboards, AI tools, and business intelligence platforms.
Support AI literacy and enablement initiatives by helping users understand practical AI applications, responsible usage, and adoption of AI-enabled workflows within day-to-day operations.
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Support the execution and adoption of AI initiatives across the Commercial organization by working closely with business stakeholders, technology teams, and the AI Transformation team to improve workflows, automation, reporting, and commercial decision-making.
Partner with Commercial teams including Revenue Management, Pricing, Scheduling, Network Planning, Marketing, Loyalty, Sales, Distribution, and Ancillary Revenue to identify opportunities where AI and automation can improve operational efficiency and business performance.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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