• Understand real business problems. Work directly with customers to clarify workflows, pain points, success metrics, and operational challenges, then turn ambiguous needs into structured AI use cases and action plans.
• Design and deploy AI solutions. Use the WIZ.AI platform to design, configure, test, and launch AI Talkbot solutions, including flows, prompts, rules, logic, escalation paths, test cases, and performance checks.
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Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.
Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.
Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.
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Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.
Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.
Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.
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Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.
Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.
Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.
...
Job Summary• This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.Responsibilities• Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.• Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.• Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.• Identifies process gaps, advocates for process improvements, and implements changes to enhance operational efficiency and customer satisfaction.• Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.• Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.• Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.• Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.• Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.• Stays updated with the latest industry trends and technological advancements while guiding junior team members in navigating day-to-day challenges.Education & Experience Recommended• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 4-7 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 3-5 years of work experience.Preferred Certifications/ Knowledge & SkillsDegree in relevant Business, Marketing, IT or Data Science
Knowledge in Macro , Power BI development, good understanding of data analysis
Develop Procedures: Create Pre-Commissioning and Commissioning Procedures ensuring strict alignment with design specifications, safety standards, and operational manuals in partnership with the Shift Team , Operating / Process Engineers .
Supervise Testing: Oversee the execution of pre-commissioning activities (e.g., flushing, leak testing, functional checks) and formal commissioning tests to ensure all systems are installed and functioning flawlessly.
Manage Completion Processes: Direct the formal Mechanical Completion (MC) and Pre Safety Start Up Processes, managing system boundaries, walkdowns, and the resolution of all Construction punch list items.
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