Manage, coach and develop a small team, setting clear objectives and performance expectations while building a culture of ownership, problem-solving and continuous improvement.
Work closely with Commercial, Product, Technology and Customer Experience teams to support new products, partner initiatives and operational projects, ensuring operational requirements are considered and improvements are delivered effectively.
Minimum qualification of Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business, Operations or a related discipline is required,
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We work collaboratively with our clients,often partnering with leading global security and defense companies,to ensure exceptional results.
Lab equipment , Main repair OPS (MRO) , Lab Equipment , Defense & security , Automotive , Freight FWD & Logistics , Construction / M & E , Info & Comms technology , Software Development , Engineering , Training & consultation , Research & Development and Aviation & Drones.
Lead and Develop the Team: Set objectives, manage performance, coach team members, plan capacity, and foster a culture of accountability, collaboration, and continuous improvement.
Operational Performance and Quality: At least 5 years' experience in merchant operations, onboarding, sales operations, or process improvement, with experience managing SLA, quality, productivity, and activation targets.
Product and Process Enhancement: Proven ability to design scalable processes, improve operational efficiency, implement automation, and use Salesforce, data, and AI-enabled tools to support decision-making.
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Provide comprehensive administrative support to the Facilities Management team, including maintaining organized records, preparing documentation, scheduling meetings, taking minutes and tracking action items.
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