Drive effective communication and collaboration across cross-functional teams, including Commercial, Supply Chain, Operations, Finance, Quality, and Legal.
Lead continuous improvement initiatives to enhance operational efficiency, control, compliance, and service performance.
Identify operational risks and develop proactive mitigation strategies to minimize disruptions and business impacts....
Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions....
Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions....
Closely coordinate with incoming & outgoing production team and operations term
Track and report cargo volumes handled daily
Maintain accurate records of vessel time (arrival, berthing, start/end loading, departure), cargo quantities tranbsferred and any incidents or delays...