Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.2.Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.3.Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.4.Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.5.Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.6.Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.7.Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.
Conduct thorough root cause analysis for quality deviations and implement effective corrective and preventive actions (CAPA) to drive continuous process improvement.
Minimum 1–2 years of relevant working experience in e-commerce, retail, wholesale or a related field is preferred.Experience handling Shopee and/or TikTok Shop is highly preferred.Experience with TikTok Ads or e-commerce advertising will be an advantage.Knowledge of SQL Accounting System will be an advantage.Basic knowledge of sales invoices, payment receipts and customer payment records.Good computer skills and comfortable working with online platforms.Responsible, careful and well-organised.Must be detail-oriented, especially when handling orders, payments and stock.Able to work independently and complete daily tasks on time.Willing to learn and able to adapt quickly.Salary will be offered based on relevant experience and the candidate's ability to independently handle Shopee, TikTok and daily e-commerce operations.Working Schedule: 5days per week
Maintain professional and effective working relationships with new clients and relevant business units, and accurately assess the risks of the onboarding applications.
Monitor warehouse performance and work closely with third-party warehouse service providers to improve operational efficiency, inventory accuracy, and cost control.监控仓库绩效,并与第三方仓储服务商紧密合作,以提升运营效率、库存准确率及成本控制。
Delivery Scheduling & Progress Tracking - Plan, schedule, and follow up on daily production progress to hit project timelines and shipping dates. - Maintain and update the production progress database to ensure real-time data accuracy for management review.