Maintain consistency with global policy and regulatory standards and actively address control aspects for the Private Banking front office and operations activities to ensure best practice is in place
Proactively identify and monitor group service quality performance gaps/trends against established SLA standards.
Provides advice and counsel for service quality efficiency and effectiveness and client care opportunities....
Ensuring effective controls and processes are implemented & managed by all Fund Accountants in order to maintain accurate records within the Funds business
Identify business risks and ensure that relevant controls and governance are in place. This entails (but not limited to) to supporting the Team Manager in ensuring proper planning (ie. resources, competencies) for seamless daily operations
Acting as coach and mentor to new and current team members and involves in training new members....