We are seeking a versatile and hands-on Service Engineer to join our technical team. In this role, you will be responsible for the end-to-end lifecycle of our specialized equipment on-site, ensuring high standards of installation, preventative maintenance, and rapid repair services.
On-Site Technical Execution: Lead the installation, testing, and commissioning of equipment at client sites (including healthcare, research, and industrial facilities).
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Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed.
Bachelor's degree or equivalent practical experience.
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Comprehensive knowledge of Singapore Government ICT policies, including IM8 framework, cybersecurity standards, and data governance requirements will be advantageous
Experience with government procurement processes and vendor management in public sector environments will be beneficial Preferred Qualifications
Professional certifications in Project Management Professional (PMP), Certified Scrum Master, or Product Management disciplines
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