Review and refine personalisation strategies following implementation.
Oversee performance search and personalisation strategies that has been implemented on the website; identify "red-flag" disruptions and implement immediate corrective actions to prevent negative impact on customer experience.
Review weekly and monthly on-site keyword search reports and implement optimisation improvements (e.g., ranking, synonyms, merchandising rules) via third party search SaaS.
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Coordinate daily with showroom staff, delivery and finance partners to ensure orders are fulfilled smoothly. Track each sale from booking to handover and resolve issues before they impact the customer.
Hit monthly sales targets and KPIs while maintaining neat customer records and regular lead follow up. Recommend small process improvements based on customer feedback to help the team close more deals.
Turn messages into motorcycles. If you enjoy helping people, closing sales and keeping things moving, you will enjoy working with us at Hiap Aik Star Motosports Sdn Bhd. We are a showroom-focused team selling motorcycles, accessories and finance packages, and we value friendly service and clear communication across WhatsApp, Facebook, TikTok and Instagram.
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Assist with attendance, leave, and payroll-related administration.
Coordinate and assist in arranging foreign worker welfare matters, including accommodation, transportation, medical appointments, and other employee support activities.
Support staff training, employee engagement activities, and HR projects.
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