Analyse product performance through data analysis, user behaviour tracking, and operational metrics to identify improvement opportunities and inform product roadmap decisions
Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.
4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis
5+ years in sales strategy, go-to-market planning, or revenue leadership, with direct ownership of territory and quota design and pipeline forecast decks
Employee Experience: Work closely with our Office Manager to create a positive workplace experience, from onboarding and engagement to everyday employee support.
Employee Experience: Work closely with our Office Manager to create a positive workplace experience, from onboarding and engagement to everyday employee support.
Detailed review of non-performing PLs by country, discuss with Senior Operation Manager (SOM) and Product Line Manager (PLM) s to provide detailed action plans to turn to profitability or suspension of the businesses.
Build and maintain the sales knowledge base and FAQs, ensuring content remains up to date while supporting sales training to enhance the team's overall product knowledge and professionalism.