PingPong Payments Hiring! Full Time Sales Ops - Customer Support in Federal Territory - Ricebowl

Position Overview

As a member of the Sales Support team, you will provide business and operational support to both the sales team and customers by addressing inquiries related to cross-border payments, while continuously optimizing sales processes.

Key Responsibilities

1. Provide timely and accurate consultation and support to the sales team and customers on cross-border payment solutions, handling complex inquiries related to products, pricing, compliance, and technical matters.
2. Support the sales process by assisting with customer needs analysis, preparing customized solutions, creating business documentation, and coordinating contract execution.
3. Identify pain points within the sales process and collaborate with Product, Engineering, Risk, and Finance teams to optimize internal workflows and improve operational efficiency.
4. Build and maintain the sales knowledge base and FAQs, ensuring content remains up to date while supporting sales training to enhance the team's overall product knowledge and professionalism.
5. Use English as the primary working language for cross-functional communication, preparing proposals for international clients, and handling related documentation.

Requirements

• Bachelor's degree or above.
• Fluent spoken and written English, with the ability to use English as the primary working language. Candidates with multinational company or overseas education backgrounds are preferred.
• Fluency in Mandarin is an advantage, as the role involves close collaboration with counterparts in China.
• Prior experience in telesales, direct sales, customer service, customer success, customer operations, or sales operations within the third-party payments or cross-border payments industry is highly preferred.
• Strong communication, presentation, and cross-functional collaboration skills.
• Clear and structured thinking, with the ability to consolidate scattered customer inquiries into structured documentation and knowledge base content.