Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Data Discrepancy & Root-Cause Investigation: Perform initial investigations to identify and reconcile data discrepancies across Salesforce CRM, web analytics platforms (e.g., Google Analytics, Looker), and internal operational databases.
Turn central service requirements into practical onboarding through readiness assessments, implementation plans, dependency tracking and go-live support.
Analyse product performance through data analysis, user behaviour tracking, and operational metrics to identify improvement opportunities and inform product roadmap decisions
Process & SOP Optimization: Perform deep-dive root-cause analyses on order failures and develop scalable SOPs, vendor playbooks, and fulfilment strategies to boost store-level accuracy and replacement rates.
Analyse product performance through data analysis, user behaviour tracking, and operational metrics to identify improvement opportunities and inform product roadmap decisions
Drive tooling and process improvement: Evaluate, set up and drive adoption of operational tools — product analytics, developer tooling, support platforms — and automate workflows to reduce toil.
Synthesise operational insights into recommendations for Product Managers and programme leadership, influencing investment priorities, governance improvements and delivery strategy
Enable automation and self-service: Use AI, agents, low-code tools and workflow automation to eliminate repetitive work, reduce manual handoffs and enable users and teams to complete tasks independently.