To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
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To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
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To work closely with internal teams, clients, and vendors to manage invoicing and resolve billing discrepancies efficiently.
Utilize and navigate the CW1 (or similar) billing system effectively to generate invoices accurately based on the provided data, ensuring adherence to established billing procedures and client agreements.
Verify and reconcile billing data with supporting documentation to guarantee accuracy and completeness.
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