Applies proven analytical and problem-solving skills to help validate processes through careful testing in order to maximize the benefit of business investments in initiatives.
Analyze business and technical specifications to ensure test coverage across the entire integrated system.
Keen to work with test automation engineer to automate tests.
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We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Coordinate inspections: Arrange and conduct joint inspections with clients, consultants, and higher management.
Address non-conformances: Participate in the disposition of non-conforming items and lead the root cause analysis for corrective and preventive actions.
Final acceptance: Conduct final inspections and obtain client acceptance of the finished work.
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Lead the investigation, resolution, and documentation of customer complaints, ensuring Corrective and Preventive Actions (CAPA) are effectively implemented
Supervise, monitor, and evaluate the performance and achievements of subordinates, providing regular coaching, mentoring, and disciplinary guidance where necessary
Plan and conduct training programs for QA/QC staff, including new employee induction, technical training, and refresher sessions
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Performance Monitoring: Track the progress of property cleanliness scores (guest reviews, internal audits) and implement corrective action plans where standards fall short.
Standard Operating Procedures (SOPs): Continuous evaluation of existing housekeeping SOPs, recommending and implementing updates to improve efficiency, hygiene standards, and consistency across all locations.
Experience: Minimum of 2–3 years of supervisory or quality control experience in Hotel Housekeeping, Executive/Assistant Housekeeping, or Quality Assurance within the hospitality line.
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Check samples of a production run to ensure that products meet specification at any point in the production process.
Communicate with head on product quality and functionality issues. Post live production related issues to address defects and follow up upon corrections been made.
Document, monitor, track, and submit all testing and inspection records and data (Incoming).
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Investigate and report quality issues and customer complaints.
Conduct in-process audit to ensure meeting the process compliance.
Candidate must possess at least a Diploma/Bachelor's Degree in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
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