Attend to all outbound and inbound calls, WhatsApp and emails from external customers using proper telephone / WhatsApp writing etiquette, maintaining a response rate in accordance with agreed standards of performance.
Able to follow through medical queries with scheduling appointments for patients from phone, WhatsApp and email or upon relevant request.
Able to handle emergency requests such as ambulance requests efficiently, calmly, and professionally.
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Performance & Leadership Architecture Design and continuously improve enterprise performance management systems, leadership development programs, and capability-building interventions.
Strategic Advisory & Business Partnership: Serve as an OD/TM subject matter expert to business leaders and HRBPs, delivering data-backed insights, developmental coaching, and targeted diagnostic interventions.
Experience: Min 3-5 years of HRBP experience, with 1-3 years in Talent Management, Organisational Development, Leadership Development, or HR strategic roles.
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Financial Accuracy: Ensure all receivables and account statements are correct and submitted on time, covering guests, groups, banquets, employees, and credit card companies.
University degree with 3-4 years of relevant experience.
Attention to detail, good communication, and interpersonal skills.
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Keep abreast of University policies, procedures and developments in internal auditing, and perform other audit-related duties as assigned.
Assist the Head in implementing quality assurance activities and ensuring compliance with University policies, MQA, JPT and other regulatory requirements.
Support the preparation and submission of documentation for programme accreditation, renewal, approval, changes and other regulatory requirements, including MQA and JPT applications.
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