· Provide smooth patient experience including accurate and timely registration, discharge, appointment bookings, cashiering, and other inquiries such as insurance provider information.
Perform nursing procedures such as IV drips/infusions, blood drawing, blood pressure monitoring, injections, and other procedures within the nurse's scope of practice and clinic protocols.
Quality Improvement & Infection Control: Lead clinical audits, quality improvement initiatives, infection prevention and control programmes, and patient safety practices. Promote adherence to clinical standards, hand hygiene, PPE usage, and safe medication administration.