Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.
To manage the outpatient clinic, including scheduling outpatient appointments and ensuring the smooth running of the clinic to the satisfaction of the patients and doctors
To communicate effectively with patients, doctors, and staff.
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Billing and Payments: Assist patients with billing inquiries, process co-pays and payments, and help ensure proper documentation for insurance claims.
Sterilization and Equipment Prep: Maintain cleanliness and hygiene in exam rooms, waiting areas, and medical equipment. Ensure medical supplies are stocked and available for use.
Patient Education: Provide basic instructions to patients regarding procedures, follow-up care, or medications, ensuring clarity and understanding.
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Billing and Payments: Assist patients with billing inquiries, process co-pays and payments, and help ensure proper documentation for insurance claims.
Sterilization and Equipment Prep: Maintain cleanliness and hygiene in exam rooms, waiting areas, and medical equipment. Ensure medical supplies are stocked and available for use.
Patient Education: Provide basic instructions to patients regarding procedures, follow-up care, or medications, ensuring clarity and understanding.
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