Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators....
GenAI: Utilise AI-powered tools to streamline workflows and helping you in video creation.
Brand Consistency: Ensure all video and copy outputs adhere strictly to our existing brand guidelines, maintaining a cohesive look, feel, and tone across all projects.
Collaboration: Communicate effectively with managers and cross-functional team members to ensure the video content aligns with the broader marketing strategy and accompanying visual/auditory assets....