Asset & Vehicle ManagementTrack and manage company assets, including PDA devices.Oversee vehicle management, ensuring proper maintenance, fuel usage, and availability for daily operations.
Driver Management & Pickup ProcessSupervise and coordinate drivers to ensure efficient pickup operations.Ensure adherence to SOPs for the pickup process, including scanning and parcel handling.
Seller & Partner ManagementManage expectations and communication with sellers and partners regarding pickup arrangements.Address and resolve any pickup-related concerns or escalations.
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Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
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