Support and project work may include troubleshooting complex technical issues, administration of various infrastructure-level systems, and implementing automation and efficiency improvements.
• On the technical side, the incumbent will handle incidentresolution, root cause analysis, platform health monitoring, capacitymanagement, and upkeep of runbooks and standard operating procedures.
• Submit HW Roll in form for Rack Allocation, Review the Roll in request, verify if Hostnames, IP address, verify switch port is enabled and NBU connectivity
Support for New Initiatives: Contribute to the design, implementation, support, and optimisation of new cloud projects and services, remaining flexible to aid during off hours whenever project requirements dictate.