Drive digital transformation: Identify opportunities to improve processes through CRM, data analytics, automation, AI, mobile tools, and e-commerce platforms.
Manage IT demand and priorities: Evaluate, prioritize, and coordinate IT requests based on business value, urgency, cost, and strategic alignment with Business Management.
Ensure successful system adoption: Support change management, user training, communication, and adoption of new digital tools.
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Support & Operations: Provide basic troubleshooting for connectivity, install software/OS, handle patching, and assist with physical hardware setups (cabling, racking).
Networking & Servers: Learn fundamental network configurations, switch/router checks, basic Linux/Windows server administration, and virtualization concepts.
Security & Backups: Understand essential IT security practices (MFA, passwords, compliance) and assist with backup verification tests.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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