File and Claims Support: Input and manage client essential insurance files; assist in collecting documents and liaising with insurance companies for clients' minor claims.
Team Collaboration: Cooperate with the arrangements of the back-office administrative manager to efficiently complete daily administrative tasks.
Establish appropriate claim reserves and conduct ongoing monitoring and updates throughout the claim lifecycle.
Liaise with internal stakeholders and external parties including brokers, agents, adjusters, insureds, third parties, solicitors, financial institutions, and regulatory bodies (e.g., Bank Negara Malaysia, FMB).
Escalate complex, high-value, or high-risk claims to the Claims Unit Head or Senior Management in a timely manner.
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Establish appropriate claim reserves and conduct ongoing monitoring and updates throughout the claim lifecycle.
Liaise with internal stakeholders and external parties including brokers, agents, adjusters, insureds, third parties, solicitors, financial institutions, and regulatory bodies (e.g., Bank Negara Malaysia, FMB).
Escalate complex, high-value, or high-risk claims to the Claims Unit Head or Senior Management in a timely manner.
...
Establish appropriate claim reserves and conduct ongoing monitoring and updates throughout the claim lifecycle.
Liaise with internal stakeholders and external parties including brokers, agents, adjusters, insureds, third parties, solicitors, financial institutions, and regulatory bodies (e.g., Bank Negara Malaysia, FMB).
Escalate complex, high-value, or high-risk claims to the Claims Unit Head or Senior Management in a timely manner.
...