Provide timely and accurate project updates to clients regarding production, installation schedules, site progress, and outstanding matters.及时向客户提供准确的项目更新,包括生产进度、安装安排、现场进度及未完成事项。
Follow up with internal teams on delays, incomplete work, defects, or other project-related issues and communicate the latest status to clients.跟进内部团队处理延误、未完成工作、瑕疵或其他项目相关问题,并向客户及时汇报最新情况。
Assist in coordinating final rectification works and outstanding items before project handover.协助协调项目交付前的整改工作及未完成事项。
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Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Provide timely and accurate project updates to clients regarding production, installation schedules, site progress, and outstanding matters.及时向客户提供准确的项目更新,包括生产进度、安装安排、现场进度及未完成事项。
Follow up with internal teams on delays, incomplete work, defects, or other project-related issues and communicate the latest status to clients.跟进内部团队处理延误、未完成工作、瑕疵或其他项目相关问题,并向客户及时汇报最新情况。
Assist in coordinating final rectification works and outstanding items before project handover.协助协调项目交付前的整改工作及未完成事项。
...
Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Customer Support: Assisting walk-in customers and resolving escalated client inquiries or returns.
Order & Inventory Management: Tracking stock levels, generating delivery orders, and processing sales invoices or quotations.
Database & Reporting: Maintaining accurate records of customer orders, inventory, and sales data. Ensure all documentation is accurate and properly filed.
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Customer Support: Assisting walk-in customers and resolving escalated client inquiries or returns.
Order & Inventory Management: Tracking stock levels, generating delivery orders, and processing sales invoices or quotations.
Database & Reporting: Maintaining accurate records of customer orders, inventory, and sales data. Ensure all documentation is accurate and properly filed.
...
Customer Support: Assisting walk-in customers and resolving escalated client inquiries or returns.
Order & Inventory Management: Tracking stock levels, generating delivery orders, and processing sales invoices or quotations.
Database & Reporting: Maintaining accurate records of customer orders, inventory, and sales data. Ensure all documentation is accurate and properly filed.
...
You’ll be the coordination backbone between customers, sales, purchasing, and warehouse teams.
This role is not just data entry — you’ll help ensure orders are processed accurately, deliveries stay on track, and customers receive timely updates. Attention to detail, communication, and follow-through matter a lot here.
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Escalate complex or high-value prospect engagements to the Inside Sales Pioneer or appropriate senior sales personnel for strategic oversight.
Manage inbound enquiry calls and Whatsapp communications, ensuring appropriate routing or effective closure in accordance with established protocols.
Maintain accurate and comprehensive records of call outcomes, client particulars, and scheduled follow-up actions within the CRM system or designed tracking spreadsheet.
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