Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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Gather, analyse, and communicate Voice of Customer (VOC), market insights, customer needs, and competitive intelligence to identify growth opportunities, inform product development, and strengthen portfolio strategy.
Develop business cases, product requirements, revenue forecasts, and evidence-generation plans in collaboration with commercial teams, ensuring alignment with customer needs and market opportunities.
Maintain a comprehensive understanding of laboratory and healthcare professional (HCP) customer segments, including clinical workflows, purchasing behaviours, market trends, unmet needs, and competitive dynamics.
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Familiarity with project delivery involving warehouse conversion, brownfield developments, industrial facility upgrades, fit-out works, commissioning, and operational readiness activities.
Sound understanding of construction project lifecycle, including design development, procurement, construction, testing & commissioning, handover, and close-out.
Knowledge of Malaysian construction practices, local statutory requirements, building regulations, authority approval processes, and applicable industry standards.
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