Oversee the planning, scheduling, and publishing of organic content across platforms, ensuring consistency in brand voice, quality, and timeliness.
Manage community engagement; monitoring comments, messages, and discussions, ensuring appropriate responses, escalation, and brand-safe interactions.
Lead social listening initiatives to track sentiment, narrative trends, and public conversations relevant to client brands, using insights to inform content and campaign direction.
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Proficiency in communication and presentation, with the ability to collaborate effectively with internal teams and external partners.
Good organizational and time management skills, with attention to detail and the ability to manage multiple projects simultaneously.
Comfort with basic digital tools (e.g., office productivity software, presentation tools; exposure to digital marketing platforms is an advantage).
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
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Monitor project progress and flag potential delays, risks, or issues to the relevant stakeholders in a timely manner.
Support campaign-related tasks such as system setup coordination, testing, data checking, reporting, fulfilment tracking, and post-campaign updates where required.
Ensure project details, requirements, and client feedback are properly recorded and followed through.
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Support social media and content execution by coordinating captions, artwork, posting schedules and required approvals.
Assist with EDM and email marketing activities, including maintaining mailing lists, preparing campaign information and coordinating approved email sends.
Maintain marketing databases, CRM records and lead information to ensure data is updated and organised.
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Receive, validate, and submit ETO requests from country sales teams to the factory for 12NC creation; track approvals, maintain status logs, and escalate overdue items to relevant stakeholders.
Activate approved ETO 12NCs via PRT and configure pricing in the system upon approval, ensuring all steps are completed accurately and on time.
Execute monthly and quarterly QxP uploads into pricing tools, validate data integrity prior to each submission, correct Promotional APO prices as required, and escalate discrepancies to commercial teams.
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