Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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Acquire end-to-end understanding of T&E activities, system configuration and address any gap identified during the process.
Acquire end-to-end understanding of the local business requirements and operate financial controls and governance to a standard that ensure SOX, Financial Controls Framework and Audit requirements are met.
Highlight and work with the team lead to manage operation issues and escalations.
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Maintain 3rd party vendor master data for bank information data via MDM workflow
Handle internal group mailbox queries from both internal and external stakeholders and ensuring that the queries are responded in a timely and accurate manner.
Ensure that closing timelines meet the Group Corporate requirements.
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Decor Hub is one of Malaysia's fastest-growing home improvement brands, specialising in DIY wall panels, UV marble sheets, fluted panels, wallpaper and interior decorative materials.
We sell primarily through TikTok Shop, Shopee and other online channels, with ambitions to become one of Malaysia's leading home décor brands.
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· Ensure that the Accounts Receivable processing services are delivered within the agreed service levels and targets as defined in the F&A Service Level Agreement (SLA).
Functional Tasks:
· Perform the following O2C processing transactions:
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