Working Hours: Day Shifts Only (Monday - Saturday)
Handling inbound calls and email pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
To exceed customers' expectations in terms of customer service & accurate information in terms of the Technical Support.
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Processes new accounts. Sets up files, obtains required information, conducts credit investigations in accordance with policy guidelines and procedures to ultimately provide to the Business Lines with a sound credit limit recommendation.
Reviews and maintains customer credit files with current credit reports and other required information and documentation.
Maintains continuous communication with field sales reps and sales managers on the status of problem accounts regarding credit hold situations. Uses these resources to assist with collection process.
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Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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As the backbone of our front-line team, you will handle Facebook inbox replies, manage live-stream comments and assist with order processing to keep daily operations smooth.
Strategic Collaboration: Partner with internal creative teams and external agencies for media buying and high-energy on-ground activations.
Partnership Management: Act as a key liaison for external partners, including mall management, wholesale buyers, other brands, and diverse sales platforms.
Product Rollouts: Lead the marketing execution for new product launches, ensuring every store in our network is ready to wow our customers.
Prior experience in procurement is required. Candidates with experience in the banking or financial services industry will be highly preferred.
Perform end-to-end Procurement cycle starting from Purchase Requisition, RFQ/RFP process, Purchase Order issuance, Order follow through on delivery to Payment and resolutions if needed
Seek, drive, negotiate savings at every opportunity, new and repeating purchases
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