Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Ensuring team adheres to current processes, identifying opportunities for continuous improvement, as well as proposing and creating processes and tools to support design operations.
Working closely with the team in pitches, from research, art direction, campaign ideation, to visual development.
Analysing market trends, consumer needs, the competitive landscape, and tracking campaign performance.
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Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery.
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations.
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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Verify and reconcile Purchase Orders (POs), Delivery Orders (DOs) and supplier invoices to ensure accuracy and completeness prior to payment processing.
Coordinate procurement activities with subcontractors, suppliers and internal stakeholders to ensure uninterrupted production and project execution.
Source, evaluate and negotiate with suppliers to secure competitive pricing, favorable commercial terms, delivery schedules and service agreements while maintaining cost efficiency and quality standards.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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