Establish company policies and procedures, rules and regulations, and review and revise them from time to time ensuring compliance to the local laws and business directions.
Maintaining Employee Handbook, HR Policies, SOPs, and processes related to HR and administrative workflow.
Involvement in the ISO 9001 Quality System, procedures update, monitor, and ensure achieving department objectives set forth.
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Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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Proactively leverage AI to improve work efficiency, including data analysis, report generation, information processing, and building simple tasks or workflows.
Continuously optimize customer service processes, SOPs, knowledge bases, and productivity tools.
Collaborate with Product, Operations, Technology, and other teams to solve business problems and ensure high-quality, on-time project delivery.
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