We are seeking a Lifecycle CRM Manager in our Singapore hub to drive active customer engagement and maximize lifetime value through intelligent segmentation, behavior-triggered communications, and retention strategies that reduce churn and reactivate dormant customers.
You will work across our APAC business, driving key growth in the region
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Technical Onboarding: Patiently assist new users with device pairing, mobile health application setup, hardware calibration, and basic troubleshooting.
Showroom Excellence: Maintain an immaculate environment on the retail floor. Ensure all live interactive display models are sanitized, fully charged, and perfectly functional.
Care Operations: Accurately process transactions via the Point-of-Sale (POS) system. Assist clients with product warranty registrations, returns/exchanges, and simple coordination of equipment rentals (e.g., oxygen concentrators).
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