Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes.
Own SLA/KPI performance, service reporting, penalties, and service credits.
Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB establishment.
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Events & Roadshows: Plan and execute product launches, community wellness roadshows, live demonstrations, and participation in regional medical conventions.
B2B & Partnerships: Build strategic relationships with healthcare professionals, KOLs, corporate wellness initiatives, and hospital networks to boost brand credibility.
Content & PR: Lead PR initiatives, press releases, media relations, and storytelling content that position BUZUD’s technology accurately.
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