Ability to provide end-to-end operational support, diagnose and resolve system/application issues, perform root cause analysis, and maintain high customer satisfaction.
Experience monitoring system performance, conducting health checks, managing backups, maintaining system reliability, and supporting GIS integrations with other enterprise systems.
Ability to gather business requirements, provide technical advisory services, collaborate with clients and stakeholders, and ensure SLA compliance through effective communication and reporting.
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Lead & Develop Sales Organization: Build and coach a high-performing sales team, set KPIs, develop capabilities, and foster a strong culture of safety and compliance.
Collaborate Cross-Functionally & Ensure Governance: Work closely with Marketing, Operations, Finance, and Product teams while ensuring compliance, risk management, and sustainability practices.
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Meeting support and follow-up - Prepare agendas and materials, coordinate meeting logistics, take minutes where required, and track action items through to completion.
Documents and confidential records -Prepare reports, presentations, and other documents. Maintain accurate records and organized filing systems while handling sensitive information with discretion.
Stakeholder coordination - Liaise with internal teams, business partners, clients, and other stakeholders to support timely communication and follow-up.
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Maintain proper filing and documentation of management records
Assist in preparing materialsmaterials and documentation of management committee meetings, Annual Grand Meeting (AGM) and other property management activities.
Oversee project and grant financial management, including tracking expenditure against approved budgets and funding requirements.
Review invoices, payment requests, staff claims, reimbursements, and other financial transactions to ensure accuracy, proper documentation, and budget availability.
Submit reviewed payment requests and supporting documents to the Executive Director or authorised approver for approval before payment processing.
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Generate data-driven insights and analytical outputs, including graphical representations and performance dashboards, to support operational decision-making and presentations.
Engage actively with cross-functional teams and Supply Chain leadership to broaden industry acumen and accelerate professional development.
Administrative duties and coordination tasks as required.
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