Provide technical leadership and subject matter expertise in Environmental Sustainability, ensuring effective coordination across business units and driving the implementation of Scope 3 environmental strategies in alignment with Novartis Operations targets and performance standards.
Lead the end-to-end implementation of Commercial Operations Malaysia/Indonesia/Singapore/Thailand HSE strategy, plans and programs, ensuring alignment with regulatory expectations, Novartis HSE framework requirements and evolving business needs.
Lead Health, Safety and Environment strategy across Malaysia, Indonesia, Singapore and Thailand operations.
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Provide advice as subject matter expert, based on clients’ objectives and insights gathered.
Meet with clients or manage via con-calls to present, discuss and identify their objectives and goals.
Develop, foster, and strengthen the working relationship with clients maintaining happiness and satisfaction levels at the highest degree possible.
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To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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Provide necessary support to key business partner to maximize the success rates of projects
Develop and manage distribution partners and sub-distribution
Work together with country manager to develop, manage and support distribution and sub-dealer network. Including provide support pricing, POS set up, catalogues, products training, project specification and presentation
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
Maintain high quality service and ensure all data, details are accurate insert in system and to internal/ external customer.
Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
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Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
Maintain high quality service and ensure all data, details are accurate insert in system and to internal/ external customer.
Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
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