To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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Lead the IAM risk team to deliver timely risk assessments, monitoring, reporting and advisory support while ensuring clear first-line ownership of risks and controls by the business.
Assist the Chief Risk, Integrity and Compliance Officer (“CRICO”) in leading the Group’s Investment and Asset Management risk management agenda and maintaining an effective second-line oversight model.
Develop, implement, maintain and periodically enhance the Group IAM Risk Framework, policies, methodologies, standards, taxonomies and reporting requirements. This includes establishing or enhancing risk standards and processes that are effective and efficient in identifying, preventing, detecting, monitoring and mitigating risk events.
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Establish and monitor operational and financial KPIs, analyse performance data and provide actionable insights and recommendations to ensure targets are met and drive ongoing improvement.
Build, launch, and manage delivery hubs that provide scalable medical communications resourcing for global deliverables, including governance, SLAs, and workforce planning.
Govern enterprise project management and resource planning tools; drive automation and AI-enabled workflows to improve productivity, reduce manual effort and error.
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Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Collaborate with the sales force and cross-functional teams to ensure data accuracy and alignment, and provide broader team support during absences or when assigned by managementAdministrative duties and coordination tasks as required
Bachelor's Degree in any discipline, with a preference for Data Analytics, Computer Science, or Business Administration
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Portfolio Growth: Focus on growing the Bank's AUM through effective relationship management and acquisition of new-to-bank wealth clients.
Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Building and maintaining close relationships with relevant stakeholders and supporting internal functions.
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Provide advice as subject matter expert, based on clients’ objectives and insights gathered.
Meet with clients or manage via con-calls to present, discuss and identify their objectives and goals.
Develop, foster, and strengthen the working relationship with clients maintaining happiness and satisfaction levels at the highest degree possible.
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Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
Maintain high quality service and ensure all data, details are accurate insert in system and to internal/ external customer.
Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
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Following up on project and coordinate with back-office support in terms of supply chain, logistics, marketing, lighting scheme design and after sales.
Sales Leads, Proposal writing, Estimating, Deal Closing and Warranty, where required.
Reporting of sales activities, market and customer feedback.
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Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
Maintain high quality service and ensure all data, details are accurate insert in system and to internal/ external customer.
Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
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