Ensure all queries are managed effectively and escalation are sent to the Manager on timely manner
Assist the Manager in organising daily workload within the reconciliation team and monitoring operational KPIs (volume of breaks, aging, resolution time).
Provide guidance and support to junior team members; act as an escalation point for complex or sensitive breaks.
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Perform rootcause deep dive on Operational Risk Events, identify process and control gaps, validate action plan proposal for risk mitigation and action plan governance.
Application criteria
Relevant university degree preferably finance or business related.
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Ensure permanent adequacy between his/her resources (skills, equipment, etc.), organization and activity stakes
Define the organization of his/her activity and the distribution of roles & responsibilities
Define and set up the procedures and indicators (KPI) required to monitor the activity; is responsible for the implementation of reporting processes and equipment and ensure their adequacy with reporting needs
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Ensuring effective controls and processes are implemented & managed by all Fund Accountants in order to maintain accurate records within the Funds business
Identify business risks and ensure that relevant controls and governance are in place. This entails (but not limited to) to supporting the Team Manager in ensuring proper planning (ie. resources, competencies) for seamless daily operations
Acting as coach and mentor to new and current team members and involves in training new members.
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The team collaborates closely with front office, upstream data providers, accounting, IT, and support functions to ensure data consistency and mitigate operational risk.
As part of the broader investment operations ecosystem, the MO team supports strategic and regulatory initiatives by ensuring reliable operational data that underpins reporting, risk management, and decision-making.
Assist the Team Manager in overseeing daily operations of the MO team to ensure smooth and efficient workflows.
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Demonstrates strong leadership in managing daily outlet operations, including team supervision, staff scheduling, inventory control, and ensuring adherence to company SOPs and service standards.
Required language(s): Bahasa Malaysia and English.
Responsible for driving sales performance, monitoring revenue targets, and implementing initiatives to optimize restaurant profitability.
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The team collaborates closely with front office, upstream data providers, accounting, IT, and support functions to ensure data consistency and mitigate operational risk.
As part of the broader investment operations ecosystem, the MO team supports strategic and regulatory initiatives by ensuring reliable operational data that underpins reporting, risk management, and decision-making.
Assist the Team Manager in overseeing daily operations of the MO team to ensure smooth and efficient workflows.
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Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.
Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
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Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.
Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
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Identify and engage strategic partners such as (but not limited to) chambers of commerce, business associations, and trade and investment offices, and collaborate with them to reach targeted investors in order to strengthen industry engagement and ecosystem development. Coordinate and execute cluster-specific and cross-cluster investment promotion activities, overseas missions, and strategic collaborations for clusters under purview.
Proactively identify, target, and engage potential foreign and domestic investors to build and manage a robust, high-value investment pipeline for ECER.
Facilitate initial high-level introduction meetings, arrange exploratory site visits, and coordinate smooth hand-offs to Investment Facilitation teams.
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All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
Act as escalation point for the Transaction Management oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
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Ensuring effective controls and processes are implemented & managed by all Fund Accountants in order to maintain accurate records within the Funds business.
Identify business risks and ensure that relevant controls and governance are in place. This entails (but not limited to) to supporting the Team Manager in ensuring proper planning (ie. resources, competencies) for seamless daily operations.
Acting as coach and mentor to new and current team members and involves in training new members.
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Coordinate with various divisions on refinement of project scope and corresponding cash flow requirements based on the approved budget.
Work closely with various divisions to monitor the utilization of Development Budget, identify gaps, provide intervention and update Senior Manager for escalation to Management.
Review application of (internal) Budget Transfer by Project Teams and facilitate the approval process.
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Coordinate with various divisions on refinement of project scope and corresponding cash flow requirements based on the approved budget.
Work closely with various divisions to monitor the utilization of Development Budget, identify gaps, provide intervention and update Senior Manager for escalation to Management.
Review application of (internal) Budget Transfer by Project Teams and facilitate the approval process.
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Show high ownership and accountability, proactively driving topics to completion and following through on commitments.
Manage pressure and changing priorities effectively, while maintaining accuracy, quality, composure and reliability in a demanding environment.
Lead the analysis and documentation of business processes, identifying efficiency gains, risk reduction opportunities, and automation/improvement possibilities.
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