Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
Manage loan quality of the business centre to ensure minimal credit losses per targets set.
Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
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Channel & Partner Management: Drive commercial discussions, ensure channel readiness, and oversee sell-in, sell-out, and sell-through execution.
Team Leadership: Lead and mentor regional sales teams, fostering a high-performance culture and building talent pipelines.
Cross-Functional Collaboration: Work closely with marketing, product, finance, and operations teams to ensure seamless execution of sales strategies.
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Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
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Retailer & Partner Communication: Maintain close communication with the national new retail platform to align strategies. Build strong relationships with regional partners, including authorized retailers and suppliers, to support business development.
Store Planning & Expansion: Lead regional store planning and expansion initiatives. Collaborate with the store development team to achieve regional expansion goals.
A Team That Gets It: Work with a group of fun, energetic people who love what they do and always have each other's backs. Your team is your support system, and together, you'll crush it!
Inspire and coach your team to deliver exceptional customer experiences that reflect our brand values.
Drive store performance by achieving sales targets and KPIs while keeping the store atmosphere fun and energetic.
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