Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth and targets as defined by Regional Director
Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products across retail and non-retail
Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
Manage loan quality of the business centre to ensure minimal credit losses per targets set.
Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
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Monitor daily test performance, identify potential delivery risks, and work with Production to implement recovery plans.
Support system time requests for test program development, validation, and debugging activities, while proactively informing customers of any potential delivery impact.
Manage test capacity and resource allocation in line with production schedules.
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Put forward the catering service by creating a personalized relation to the clients (quality of the welcome and the service in the restaurant)
Organize and coordinate your team members by giving them seasonal goals as well as supervise their attitude and working behaviour basing on Club Med standards
Participate in optimizing your service budgets by handling the expenses and improving the profitability so your service will be able to become a profit source
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Market investment products as well as cross-sell of HLBB's consumer product to the new and existing PB customer. This will include mortgages and credit cards.
Expand on new customer base through referrals from customers or through personalized/advisory services provided personally or through the Investment Consultant team
Acquisition and growth of Priority Banking customer relationship and portfolio in accordance to PB segment business goal.
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Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and service to meet customers’ needs.
Manage the MFRS9 related matters (assessment, etc. in relation to their portfolio).
Co-monitor with BDM, Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and services to meet customers’ needs.
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Review, improve and document SOPs for beverage preparation, food handling, hygiene and customer service, and develop the training materials used across all outlets
Conduct regular outlet visits and operational checks to ensure consistency, compliance and continuous improvement
Train and certify frontline crew on product knowledge, preparation technique, upselling and service standards
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Oversees all processes associated with demand, revenue, inventory, forecasting and opportunity analysis
Act as primary contact for and maintains productive relationships with all stakeholders including GM’s, Director of Sales and Marketing, Owners and Corporate executive
Market Strategy: Works with market leadership to ensure proper pricing, positioning and inventory Management of all rooms, function space, outlets and other revenue streams
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