300+ Managed Services Jobs in Federal Territory - June 2026 - High Salaries
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Hong Leong Bank Berhad
Undisclosed
KL City
- Manage Operational Campaigns including preparation of leads, champion-challenger pilots, tracking campaign response and post mortem on campaigns.
- Participate in the development and application of scorecards, pricing elasticity models, propensity models, CHAID analysis, cluster and regression statistical tools on different initiatives.
- Manage the team to ensure that standard reporting and MIS requirements are performed and delivered successfully by the team. Develop and provide trend reports, performance dashboards and MIS statistics to product managers and senior managers. ...
Posted
10 days ago
HSBC Global Services Limited
Undisclosed
KL City
- Support first level resolution by providing advisory to customer service touchpoints on effective complaints handling
- Identify top customer pain point root-causes and fixes in handling complaint.
- A minimum requirement of Bachelor’ Degree is needed for the role. ...
Posted
21 days ago
Undisclosed
KL City
- Manage Operational Campaigns including preparation of leads, champion-challenger pilots, tracking campaign response and post mortem on campaigns.
- Participate in the development and application of scorecards, pricing elasticity models, propensity models, CHAID analysis, cluster and regression statistical tools on different initiatives.
- Manage the team to ensure that standard reporting and MIS requirements are performed and delivered successfully by the team. Develop and provide trend reports, performance dashboards and MIS statistics to product managers and senior managers. ...
Posted
11 days ago
Undisclosed
KL City
- · Updates customer on ticket status/resolution in accordance with Priority metrics.
- · Ensure that incidents and requests are dealt with accordance to customer and priority needs. · Escalate tickets as required.
- · Abide by the IT service processes, procedures and work instructions set by the company including Code of Conduct and Core Values. ...
Posted
21 days ago
Undisclosed
KL City
- Ensure the Aon sales process is applied consistently, including accurate pipeline management, monthly forecasting and all sales activity management as required by the region.
- Lead / own the sales process for key tenders including engagement with the wider Aon to leverage expertise and to write RFP content / value proposition – ensuring Aon quality & branding standards are adhered to.
- Participate in all sales meetings, including the work associated with the annual business planning process, quarterly reviews etc. ...
Posted
11 days ago
Undisclosed
KL City
- · Updates customer on ticket status/resolution in accordance with Priority metrics.
- · Ensure that incidents and requests are dealt with accordance to customer and priority needs. · Escalate tickets as required.
- · Abide by the IT service processes, procedures and work instructions set by the company including Code of Conduct and Core Values. ...
Posted
22 days ago
Undisclosed
KL City
- Structure, negotiate, and manage complex partnership terms ensuring strong commercial outcomes and long-term strategic alignment.
- Serve as the primary point of contact and trusted advisor for strategic merchants to build and nurture executive-level merchant relationships.
- Support the execution of merchant-funded offers ecosystem, collaborating closely with Mastercard Offer Program lead to deliver compelling, best-in-class offers that drive acquisition, engagement, and retention for merchants. ...
Posted
21 days ago
Undisclosed
KL City
- Steer the financial health of managed services maximizing margins, cutting waste, and turning underperforming accounts around through recovery plans.
- Generate cost and revenue projections to support the Flash forecasting cycle.
- Supports Total Customer Experience management and achieves customer satisfaction targets ...
Posted
a month ago
Client Success Executive (Account Management - Client Experience) Client Success Executive (Account Management - Client Experience)
Brighten Business Consulting Sdn Bhd
MYR4,000 - MYR5,000 Per Month
- Monitor client satisfaction and resolve issues in a timely manner
- Coordinate with internal teams (Recruitment, HR, Sales) on client requirements
- Track client performance metrics and prepare reports on engagement, retention, and success outcomes. ...
Posted
a month ago
Client Success Executive (Account Management - Client Experience) Client Success Executive (Account Management - Client Experience)
Brighten Business Consulting Sdn Bhd
MYR4,000 - MYR5,000 Per Month
- Monitor client satisfaction and resolve issues in a timely manner
- Coordinate with internal teams (Recruitment, HR, Sales) on client requirements
- Track client performance metrics and prepare reports on engagement, retention, and success outcomes. ...
Posted
a month ago
Undisclosed
KL City
- Work with cross-functional teams to translate support use cases into AI solution requirements and track delivery progress.
- Analyze AI performance metrics and customer behavior to help identify optimization opportunities for automation effectiveness and resolution rates.
- Support ongoing AI service operations, including monitoring solution performance, documenting learnings, and contributing to continuous improvement of Project F capabilities. ...
Posted
23 days ago
Undisclosed
KL City
- Support first level resolution by providing advisory to customer service touchpoints on effective complaints handling
- Identify top customer pain point root-causes and fixes in handling complaint.
- A minimum requirement of Bachelor’ Degree is needed for the role. ...
Posted
23 days ago
Undisclosed
KL City
- · Updates customer on ticket status/resolution in accordance with Priority metrics.
- · Ensure that incidents and requests are dealt with accordance to customer and priority needs. · Escalate tickets as required.
- · Abide by the IT service processes, procedures and work instructions set by the company including Code of Conduct and Core Values. ...
Posted
23 days ago
Delivery Practice Manager, Global ProServe Security Delivery Practice Manager, Global ProServe Security
Amazon Web Services (AWS)
Undisclosed
KL City
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets
- Bachelor's degree in Computer Science, Math, or a related field ...
Posted
22 days ago
Undisclosed
KL City
- Strong involvement in complex deals and decision making processes
- Managing and collaborating with internal teams to ensure customer satisfaction
- Product and solutions presentations across all levels of the organization ...
Posted
23 days ago
Undisclosed
KL City
- Lead disaster recovery planning and execution, keeping internal risk systems up to date.
- Implement and maintain VPN setups, security systems, and certificate management for secure access.
- Monitor security system controls to align them with compliance standards. ...
Posted
4 days ago
Undisclosed
KL City
- Market-facing Product Direction:
- Collaborate with Product Managers to bring external customer and partner requirements into the product roadmap.
- Own roadmap prioritization to ensure decisions are driven by commercial and market needs. ...
Posted
23 days ago
Undisclosed
KL City
- Partner with Compliance, Risk, Anti-Fraud, and Operations teams on fraud controls, dispute and chargeback handling, balancing risk and user experience
- Manage card processor and scheme integrations (API design, testing coordination, post-launch monitoring)
- Own UAT end-to-end: test planning, execution, defect tracking, and go-live readiness ...
Posted
17 days ago
Alliance Bank Malaysia Berhad
Undisclosed
KL City
- Environment readiness
- Conduct System Integration Testing (SIT)
- Review User Acceptance Testing (UAT) tests script ...
Posted
a month ago
Undisclosed
KL City
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable; ...
Posted
25 days ago
Undisclosed
KL City
- Drive revenue growth across dine-in, takeaway, and delivery channels through strong operational execution and commercial discipline.
- Optimise store performance through effective pricing strategies, promotion planning, productivity improvements, and enhanced guest experience.
- Lead end-to-end execution of new store openings, including pre-opening planning, recruitment and training, operational readiness, launch execution, and post-opening stabilisation. ...
Posted
9 days ago
Undisclosed
KL City
- Oversee day-to-day operations across multiple functions including Sales, Marketing, Operations, Finance, and HR
- Lead, coach, and develop senior leadership teams to build a high-performance culture
- Ensure compliance with company policies, governance standards, and regulatory requirements ...
Posted
9 days ago
Undisclosed
KL City
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
- Assist in calling up customers for service / sales interactions; ...
Posted
25 days ago
Undisclosed
KL City
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable; ...
Posted
25 days ago
Undisclosed
KL City
- Providing technical support and training to administrative staff in the use of computer systems, to collect and analyze information.
- Overseeing and Managing the build of proprietary tools across the STS portfolio
Posted
a month ago
Undisclosed
KL City
- Providing technical support and training to administrative staff in the use of computer systems, to collect and analyze information.
- Overseeing and Managing the build of proprietary tools across the STS portfolio
Posted
a month ago
Undisclosed
KL City
- · Updates customer on ticket status/resolution in accordance with Priority metrics.
- · Ensure that incidents and requests are dealt with accordance to customer and priority needs. · Escalate tickets as required.
- · Abide by the IT service processes, procedures and work instructions set by the company including Code of Conduct and Core Values. ...
Posted
25 days ago
Undisclosed
KL City
- Financial & Data Control: Audit POs for budget adherence, manage a centralized contract repository, and leverage data to identify cost-saving opportunities.
- Milestone Management: Proactively manage renewals and expirations to prevent operational disruptions.
- Drive process automation and use digital tools to reduce manual effort and improve KPI tracking (e.g., cycle times). ...
Posted
a month ago
Undisclosed
KL City
- Monitoring service performance through metrics and regular reviews, enabling continuous improvement.
- Ensuring effective communication and collaboration between business, IT, and support teams.
- Implementing governance and compliance checks to align with internal policies and external regulations. ...
Posted
a month ago
Planet Telecoms Managed Services Sdn Bhd
Kuala Lumpur, WP Kuala Lumpur
2
Job Vacancies
306 Followers
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