Build business cases and recommend portfolio enhancement initiatives based on customer insights and market trends.
Monitor key portfolio KPIs including New-to-bank acquisitions, Card activation rates, Monthly active cards, Spend per card, Revolving balances, Retention and attrition rates, Portfolio profitability
Lead the end-to-end design and execution of customer campaigns across acquisition, activation, spend stimulation, retention, cross-sell, and loyalty engagement.
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Responsible for metric reporting, including Key Performance Indicators and Service Level Agreements, using data and analytics to drive continuous improvement and evidence-based decision-making, to support Human Resources.
Manages services delivered to the corresponding organization, ensuring consistent, compliant and customer-centric outcomes across digital and manual service channels.
Plans, implements and/or administers a wide range of Human Resources Services related policies, procedures and programs to support the business and internal clients in various Human Resources matters, with strong emphasis on digital workflows, straight-through processing and reduced manual intervention.
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Manage end-to-end HR operations and talent acquisition administration, ensuring all processes—from data management and compliance to onboarding—align with corporate goals.
Advance HR technology and reporting capabilities to enhance data quality, analytics, and overall operational performance.
Design, refine, and streamline HR processes to ensure scalability, operational efficiency, and a consistent employee experience.
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Translate customer feedback, pain points, and operational challenges into actionable improvement initiatives by collaborating with internal stakeholders.
Monitor and manage service delivery performance against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring consistent service excellence.
Establish and maintain clear escalation pathways with customers and internal stakeholders to facilitate efficient issue resolution.
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Responsible for supporting related tools and products in operation and maintenance management, such as backup products, infrastructure monitoring and alarming, capacity planning, APM application performance monitoring, and other tool product management, and providing planning and design solutions and technical optimization and improvement suggestions for the above contents.
Responsible for maintaining and managing the cloud data center and the digital application system of each bottling plant to ensure the stable operation of the system. (Including: Linux/Windows OS, Web service, middle-ware, Database, cloud storage, etc.), responsible for digital product lifecycle management, upgrade plan formulation and implementation, performance optimization, analysis of system bottlenecks and rapid troubleshooting.
Responsible for promoting optimization, improvement, and innovation related to DevSecOps/AIOps/automated O&M, and is responsible for code development and writing as a core member.
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Own and manage a portfolio of charity partners across designated markets, ensuring consistent service delivery and strong client relationships.
Act as the primary point of contact and consultant, understanding charity partners’ goals, proactively identifying opportunities and risks, and translating them into data-driven solutions aligned with SG’s capabilities, budgets, and operational feasibility.
Develop and deliver client presentations (PowerBI dashboards, reports, and reviews) to communicate performance, insights, and recommendations, on a recurring and ad-hoc basis, virtually and in person.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Maintain close links with technical services, flight operations, and customer experience development functions
Maintain a strong awareness of all operational issues including AOGs and ensure required engineering support is provided
Engage closely with Customer Experience and Customer Relations and ensure their concerns and queries are managed and their feedback is factored into cabin maintenance strategy
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Maintain close links with technical services, flight operations, and customer experience development functions
Maintain a strong awareness of all operational issues including AOGs and ensure required engineering support is provided
Engage closely with Customer Experience and Customer Relations and ensure their concerns and queries are managed and their feedback is factored into cabin maintenance strategy
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To create, implementing and evaluating the service team business plans.
To assist in controlling cost, schedule and work scope during implementation by Service division.
To assist in ensuring adequate qualified resources and to confirm the roles, responsibilities and technical interdependencies between various team members.
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Together with the team of Relationship Officers, Relationship Managers, Desk Heads and Premier Centre Managers, the PSM is expected to deliver high standards of customer service with the goal to build, enhance and deepen relationship with both new and existing customers by satisfying their needs.
The PSM is to actively identify opportunities for new sign ups through getting existing customers to refer new customers to the bank, and where possible, encourage customers to increase their deposits with us. He/She will, from time to time, participate in sales events or other customer events such as Investment Seminars.
He/She is to upkeep and maintain the Premier centre premises in accordance with prescribed standards as stated in a Checklist. He/She has to diligently perform the role of the “Floor Manager” based on the frequency stated in the Checklist.
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