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200+ Managed It Services Jobs in Federal Territory - August 2026 - High Salaries
Showing 238 jobs results for
"managed it services"
in Federal Territory
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Manage Alert
MYR9,000 - MYR10,500 Per Month
KL City
- Develop customer service standards and best practices.
- Handle complex customer complaints and service escalations.
- Maintain high customer satisfaction (CSAT) and Net Promoter Score (NPS). ...
Posted
a month ago
MYR16,500 - MYR19,500 Per Month
KL City
- Design and evaluate test‑and‑learn frameworks, including control groups, A/B testing, and causal inference approaches
- Analyse large‑scale transaction, customer, and behavioural datasets (e.g. issuer data, network data) to generate insights
- Produce data sets for predictive modeling by parsing and aggregating incomplete, unstructured data sources. ...
Posted
13 days ago
Senior Engagement Manager, ASEAN Professional Services Senior Engagement Manager, ASEAN Professional Services
Amazon Web Services Malaysia Sdn. Bhd.
Undisclosed
KL City
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards ...
Posted
19 days ago
Senior Engagement Manager, ASEAN Professional Services Senior Engagement Manager, ASEAN Professional Services
Amazon Web Services Malaysia SDN. BHD.
Undisclosed
KL City
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards ...
Posted
19 days ago
Administrative Manager - Guest Experience - Soft Services Administrative Manager - Guest Experience - Soft Services
Agensi Pekerjaan IFORTE Sdn Bhd
MYR5,000 - MYR10,000 Per Month
KL City
- Train and coach staff to provide polished corporate hospitality, inspired by premium hotel and airline standards.
- Streamline workflows and SOPs to ensure consistency, responsiveness, and service excellence.
- Conduct walkthroughs, audits, and feedback sessions to maintain high standards. ...
Posted
19 days ago
Undisclosed
KL City
- • Design, lead, and continuously improve the end-to-end Service Excellence training curriculum for clinical and non-clinical staff, from onboarding to advanced coaching programmes.
- • Serve as the master facilitator and lead trainer for all service excellence workshops, classroom sessions, on-the-floor coaching, and train-the-trainer programmes.
- • Build and certify a network of Service Excellence Champions and internal trainers across hospitals, equipping them to cascade training and sustain standards locally. ...
Posted
12 days ago
Undisclosed
KL City
- Build and maintain strong relationships with developers, architects, consultants, and corporate clients.
- Lead client meetings, presentations, and negotiations to secure new contracts.
- Ensure high levels of client satisfaction and repeat business. ...
Posted
a month ago
Undisclosed
KL City
- Coordinate internal teams, external partners, and business stakeholders to ensure timely resolution and effective escalation
- Set direction and performance expectations across locations, supported by coaching and performance management
- Build a high-performing service desk team through development, coaching, mentoring, knowledge sharing, and a culture of accountability and continuous improvement ...
Posted
a month ago
Undisclosed
KL City
- Provide online training and one month of incubation support to new partners
- Ensure new partners are well-equipped and knowledgeable about processes and standards
- Monitor key performance metrics of partners and provide insights or recommendations for improvement ...
Posted
12 days ago
Undisclosed
KL City
- The role owns service desk performance, service maturity, knowledge management, and support quality, while partnering with IT leadership on tooling, governance, standardization, and coordination between KUL and BRU.
- The role also provides local line management in KUL for non-service desk IT staff in other IT departments, including IT Delivery and SAP Delivery. This scope is limited to local people management, connection to local senior management and HR, and maintaining team engagement on site. It does not include functional leadership of those teams.
- Lead the global IT Service Desk across KUL and BRU, setting direction for responsive, professional, user-focused support ...
Posted
a month ago
MYR4,500 - MYR6,500 Per Month
KL City
- Review service data and identify areas to improve.
- Work closely with the sales team to provide a smooth and positive customer journey.
- Ensuring all service and repair work complies with Toyota Standard Operating Procedures (SOPs) and quality standards. ...
Posted
a month ago
MYR4,500 - MYR6,500 Per Month
KL City
- Review service data and identify areas to improve.
- Work closely with the sales team to provide a smooth and positive customer journey.
- Ensuring all service and repair work complies with Toyota Standard Operating Procedures (SOPs) and quality standards. ...
Posted
a month ago
Undisclosed
KL City
- Coordinate internal teams, external partners, and business stakeholders to ensure timely resolution and effective escalation
- Set direction and performance expectations across locations, supported by coaching and performance management
- Build a high-performing service desk team through development, coaching, mentoring, knowledge sharing, and a culture of accountability and continuous improvement ...
Posted
a month ago
Undisclosed
KL City
- Research and consultation on various tax matters. Assist in the preparation of comprehensive tax advisory reports and related client deliverables.
- Address and resolve employer and expatriate concerns by offering timely guidance on tax compliance and advisory topics. Exhibit strong communication skills, with the ability to influence and persuade clients and stakeholders effectively.
- Serve as a key liaison with employers and individual expatriates to address compliance tax reporting and advisory matters through in-person meetings, phone calls, and emails. ...
Posted
4 days ago
Senior Engagement Manager, ASEAN Professional Services Senior Engagement Manager, ASEAN Professional Services
Amazon Web Services (AWS)
Undisclosed
KL City
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards ...
Posted
19 days ago
Undisclosed
KL City
- Translate on-the-ground learning into service frameworks and operating standards that are practical, supplier-friendly, and scalable across markets
- Own and evolve the Private Transfer SLA framework — treat the SLA as a codification of what good looks like, not a compliance tool. The measure of success is whether service actually improves, not whether documents are signed
- Work closely with local Supply BD teams to drive standard adoption in a way that brings suppliers along, rather than imposing requirements top-down ...
Posted
19 days ago
Undisclosed
Malaysia
- Create and maintain training materials, cheat sheets and best practice guides.
- Pipeline Management: Monitor daily request volumes and build prioritization based on impact to business goals. Ensure team is meeting turnaround times without sacrificing quality.
- Serve as first point of contact for complex business problems. ...
Posted
5 days ago
Undisclosed
KL City
- Act as first level reviewer to valuation and risk modelling engagements
- Mentor and inspire junior team members, fostering their growth while managing senior stakeholders’ expectations with confidence
- Spearhead client proposals, developing bold, innovative solutions to expand our market presence ...
Posted
6 days ago
Undisclosed
KL City
- Spearhead client proposals and RFPs, developing bold, innovative solutions to expand our market presence
- Mentor and inspire junior team members, fostering their growth while managing senior stakeholders’ expectations with confidence
- Navigate the complex regulatory landscape in Malaysia, leveraging your expertise in prudential risks (credit, liquidity, counterparty credit, IRRBB, and market risk) to deliver exceptional results ...
Posted
7 days ago
Undisclosed
KL City
- Stakeholders include but not limited to UI/IX team, branches, Product Teams, Product Support, Development Team, Design Team, IT, and Group Marketing, Compliance, Legal, etc. to ensure seamless campaign delivery.
- Ensure all digital journeys for existing and new services/features are accurately tagged with Adobe and/or Google Analytics.
- Utilize analytics data to track and monitor performance, identify areas for improvement, and make data-driven decisions on enhancements or fixes required to optimize user experience, onboarding, and acquisition efforts. ...
Posted
15 days ago
Undisclosed
KL City
- Engage with clients to understand their vision and curate personalised, memorable event experiences.
- Collaborate closely with banquet operations and internal teams to ensure seamless planning and flawless execution.
- Mentor and support team members, fostering high performance and a shared passion for exceptional celebrations. ...
Posted
16 days ago
Undisclosed
KL City
- Collaborate effectively with diverse stakeholders in the bank in delivering effective campaigns/initiatives/ journey or process enhancement that will achieve KRA targets and contribute to overall division profitability.
- Stakeholders include but not limited to UI/IX team, branches, Product Teams, Product Support, Development Team, Design Team, IT, and Group Marketing, Compliance, Legal, etc. to ensure seamless campaign delivery.
- Performance Measurement & Optimization: ...
Posted
16 days ago
Undisclosed
KL City
- Strategic Roadmapping: Translate business goals into actionable product features that improve market competitiveness.
- Portfolio Management & System Optimization
- Data-Driven Analysis: Conduct in-depth portfolio analysis to identify trends, performance gaps, and opportunities for system-led improvements. ...
Posted
9 days ago
Undisclosed
KL City
- Collaborate with Group Compliance and Group Risk to drive completion of reviews of key regulatory guidelines, risk attestation and due diligence for outsourcing activities etc.
- Facilitate regular independent reviews to identify compliance non-conformities, assess efficiency and create sound internal controls and to provide strategic guidance for area of improvements to strengthen governance
- Drive continuous review of division self-assessment test plans to enhance robustness of operational risks and internal control management ...
Posted
8 days ago
Undisclosed
KL City
- Key internal stakeholders - Internal Audit, Group Compliance, Group Risk, Group Legal, Group Ops & Technology, Enterprise Business Continuity Management,
- Collaborate with Group Compliance and Group Risk to drive completion of reviews of key regulatory guidelines, risk attestation and due diligence for outsourcing activities etc.
- Facilitate regular independent reviews to identify compliance non-conformities, assess efficiency and create sound internal controls and to provide strategic guidance for area of improvements to strengthen governance ...
Posted
9 days ago
Undisclosed
KL City
- Establishing SLAs including administering, negotiating and close contracts/agreements related to ensure all operational SLAs are well covered to provide a good customer experience. Oversee service level agreements (SLAs) and ensure compliance with industry standards and company policies.
- Oversee dealers/stations/customers engagement, complaints, reviews, promotional rewards, and mass communications as well as related future initiatives.
- Implement and manage operational processes and procedures to enhance efficiency and service quality by analysing operational performance, addressing any issues and implementing corrective actions as needed. ...
Posted
5 days ago
Undisclosed
KL City
- Research and consultation on various tax matters. Assist in the preparation of comprehensive tax advisory reports and related client deliverables.
- Address and resolve employer and expatriate concerns by offering timely guidance on tax compliance and advisory topics. Exhibit strong communication skills, with the ability to influence and persuade clients and stakeholders effectively.
- Serve as a key liaison with employers and individual expatriates to address compliance tax reporting and advisory matters through in-person meetings, phone calls, and emails. ...
Posted
11 days ago
Undisclosed
KL City
- Upselling to existing customers.
- Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.
- a fun, challenging and rewarding career. ...
Posted
24 days ago
Undisclosed
KL City
- Assure timely resolution of customer issues and customer satisfaction for assigned contracts
- Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
- Function as liaison between internal organizations and customers for assigned contracts ...
Posted
a month ago
Undisclosed
KL City
- Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service
- Communicating complex tax issues to non-tax professionals and clients
- Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge ...
Posted
a month ago
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