200+ Managed It Services Jobs in Federal Territory - July 2026 - High Salaries
Showing 238 jobs results for
"managed it services"
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China Telecom Asia Pacific
Undisclosed
KL City
- The role oversees service assurance, SLA management, incident handling, operational coordination, customer management, and continuous improvement across data communication, ICT infrastructure, cloud, and data center environments. The Service Manager acts as the primary operational interface between customers, internal technical teams, vendors, carriers, and data center operators to ensure stable, reliable, and high-quality service delivery.
- Service Delivery & Operations
- Manage operational performance and delivery of: IPLC / IEPL, MPLS VPN, DIA / Internet services, SD-WAN, Ethernet Private Line, Cloud connectivity, ICT managed services, IDC colocation services; ...
Posted
3 days ago
Senior Engagement Manager, ASEAN Professional Services Senior Engagement Manager, ASEAN Professional Services
Amazon Web Services (AWS)
Undisclosed
KL City
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards ...
Posted
9 days ago
MYR3,500 - MYR6,500 Per Month
KL City
- Strong communication, interpersonal, and relationship-building skills with diverse stakeholders.
- Comfort working with sales and CRM systems, basic data analysis, and performance reporting.
- Background in fitness, wellness, hospitality, or retail environments is highly beneficial. ...
Posted
22 days ago
Undisclosed
KL City
- Soft skills/personality traits preferred: Strong in negotiation, communication, and interpersonal skills
- CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.
- Role Overview ...
Posted
22 days ago
Undisclosed
KL City
- Collaborate closely with HR and internal client teams to ensure a smooth and efficient deployment of permanent employees.
- Maintain budget awareness for permanent workforce deployment, optimizing costs while upholding the quality and effectiveness of deployments.
- Work in partnership with third-party providers, where necessary, to streamline the deployment process. ...
Posted
6 days ago
Undisclosed
KL City
- Translate on-the-ground learning into service frameworks and operating standards that are practical, supplier-friendly, and scalable across markets
- Own and evolve the Private Transfer SLA framework — treat the SLA as a codification of what good looks like, not a compliance tool. The measure of success is whether service actually improves, not whether documents are signed
- Work closely with local Supply BD teams to drive standard adoption in a way that brings suppliers along, rather than imposing requirements top-down ...
Posted
8 days ago
Undisclosed
KL City
- Support team in achieving overall KPI
- Provide guidance and support for junior team members
- Required qualifications / certifications: Diploma or Degree holder ...
Posted
22 days ago
Undisclosed
KL City
- Develop and maintain C-suite and senior stakeholder relationships within target MNCs and large corporates
- Understand client business challenges and position tailored managed service solutions
- Act as a trusted advisor on outsourcing strategies, operating model transformation, and cost optimisation ...
Posted
a month ago
Undisclosed
KL City
- Develop and maintain C-suite and senior stakeholder relationships within target MNCs and large corporates
- Understand client business challenges and position tailored managed service solutions
- Act as a trusted advisor on outsourcing strategies, operating model transformation, and cost optimisation ...
Posted
a month ago
Undisclosed
KL City
- Value driver-based decision support - assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making
- Develop and drive account-planning, as well as sales and delivery of service offerings
- Manage and control commercial aspects of the project delivery, including forecasting, budgeting and resource allocation ...
Posted
17 days ago
Undisclosed
KL City
- Use MI and feedback (including NPS, customer comments and complaints data) to identify trends, recognise successes, and coach for performance improvement.
- Strengthen complaint management by owning end-to-end logging, investigation, and resolution, and escalating product or system issues appropriately.
- Build strong relationships with stakeholders (e.g. RMs, KYC Ops, Transformation, Compliance, Risk, IT etc.), providing expertise and prompt issue resolution. ...
Posted
22 days ago
Undisclosed
KL City
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
23 days ago
Undisclosed
KL City
- Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.
- Highlight and resolve and critical risks and issues associated to Digital projects
- Lead product/channel development projects from inception to implementation including submission to relevant parties for approval ...
Posted
13 days ago
Undisclosed
KL City
- Orchestrate inbound customer email management, auto-response frameworks, routing, and resolution workflows
- Optimise inbound and outbound call routing and IVR design (contact centre platforms such as Genesys Cloud CX or AWS Connect)
- Own and prioritize the group's Service Interactions backlog across both markets, with clear rationale balancing Group objectives and in-country urgency ...
Posted
12 days ago
Undisclosed
KL City
- Learning and development: Access to technical seminars, conferences, career talks, and overseas training to accelerate your career advancement and ensure continuous growth
- Impactful work: Contribute to projects that directly influence financial empowerment and
- Craft customer self-Service journeysthrough our In-app and, Kiosk Help Centre, growing the resolution before any agent is involved ...
Posted
12 days ago
Undisclosed
KL City
- Act as the primary escalation point for clients and resolve service-related issues.
- Build and maintain strong relationships with stakeholders and enterprise customers.
- Manage and mentor onshore/offshore service delivery teams. ...
Posted
12 days ago
Undisclosed
KL City
- Support security monitoring activities by reviewing alerts, logs, and findings and escalating issues as required.
- Contribute to security incident response activities by collecting information, supporting analysis, and helping with documented corrective actions.
- Assist with security assessments, reviews and compliance checks for on-premises infrastructure and cloud services. ...
Posted
19 days ago
Undisclosed
KL City
- Oversee day-to-day service desk operations, ensuring timely resolution of
- Monitor and manage SLAs, KPIs, and customer satisfaction metrics, ensuring
- Ensure accurate documentation, ticket management, and adherence to ITIL ...
Posted
19 days ago
Undisclosed
KL City
- Familiarity with mainstream CCaaS/CPaaS platforms (Genesys Cloud, Twilio Flex, Amazon Connect, Avaya, etc.). Experience with large-scale contact center platform integration or migration is preferred.
- Proficient in English as a working language — able to read technical documentation fluently and independently conduct business and technical discussions with overseas teams and international vendors.
- Excellent cross-regional, cross-cultural, and cross-timezone collaboration skills. Capable of independently driving complex international product initiatives involving multiple countries and stakeholders. ...
Posted
13 days ago
Undisclosed
KL City
- Developing and maintaining technical expertise in assigned areas of product functionality.
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
- Managing customer expectations and the customer experience to maximize customer satisfaction. ...
Posted
a month ago
Undisclosed
KL City
- Collaborate to plan engagement objectives and an audit strategy that complies with professional standards and appropriately addresses risk.
- Understand the client's industry and recognize key performance drivers, business trends, and emerging technical and industry developments.
- Stay informed of general business/economic developments and their impact to the client. Develop people by encouraging individuals to think for themselves and take responsibility for their contributions to the team. ...
Posted
15 days ago
MYR16,500 - MYR19,500 Per Month
KL City
- Design and evaluate test‑and‑learn frameworks, including control groups, A/B testing, and causal inference approaches
- Analyse large‑scale transaction, customer, and behavioural datasets (e.g. issuer data, network data) to generate insights
- Produce data sets for predictive modeling by parsing and aggregating incomplete, unstructured data sources. ...
Posted
2 days ago
Undisclosed
KL City
- Stakeholders include but not limited to UI/IX team, branches, Product Teams, Product Support, Development Team, Design Team, IT, and Group Marketing, Compliance, Legal, etc. to ensure seamless campaign delivery.
- Ensure all digital journeys for existing and new services/features are accurately tagged with Adobe and/or Google Analytics.
- Utilize analytics data to track and monitor performance, identify areas for improvement, and make data-driven decisions on enhancements or fixes required to optimize user experience, onboarding, and acquisition efforts. ...
Posted
5 days ago
Undisclosed
KL City
- Engage with clients to understand their vision and curate personalised, memorable event experiences.
- Collaborate closely with banquet operations and internal teams to ensure seamless planning and flawless execution.
- Mentor and support team members, fostering high performance and a shared passion for exceptional celebrations. ...
Posted
5 days ago
Undisclosed
KL City
- Collaborate effectively with diverse stakeholders in the bank in delivering effective campaigns/initiatives/ journey or process enhancement that will achieve KRA targets and contribute to overall division profitability.
- Stakeholders include but not limited to UI/IX team, branches, Product Teams, Product Support, Development Team, Design Team, IT, and Group Marketing, Compliance, Legal, etc. to ensure seamless campaign delivery.
- Performance Measurement & Optimization: ...
Posted
5 days ago
Undisclosed
KL City
- Ensure service support related SLAs and KPIs are met or exceeded by teams and oversee compliance to terms and conditions agreed in SLA.
- Monitor FSSC performance Dashboard, related ticketing system/services performance and work continuously to improve performance.
- Maintain, monitor and update FSSC department balance scorecard on quarterly basis. ...
Posted
20 days ago
Public Mutual Berhad
Undisclosed
KL City
- To analyse daily and monthly reports to improve the service standards.
- To liaise with relevant departments in the enhancement of systems.
- To coordinate seminars, projects, and members’ engagement activities, etc.To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience. ...
Posted
14 days ago
Agensi Pekerjaan Inter Island Sdn Bhd
MYR8,000 - MYR12,000 Per Month
KL City
- Act as the primary escalation point for service-related issues and ensure timely resolution.
- Manage project scope, schedules, resources, risks, and overall service performance.
- Develop and maintain operational policies, procedures, SOPs, and service documentation. ...
Posted
14 days ago
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