Technical Documentation & Reporting: Prepare service reports, commissioning records, and relevant technical documentation in accordance with project and business requirements.
Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
To collaborate with Factory Engineering to resolve product-related manufacturing issue, BOM setup, product flow definition and non-confirming material disposition.