Liaise with the truckers to collect and truck empty containers from depot to customer premise for stuffing, and to launch the laden container to port thereafter.
Prepare Permits and other relevant Applications/Declaration.
Prepare Letter of Credit & final shipping documents
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Liaise with the truckers to collect and truck empty containers from depot to customer premise for stuffing, and to launch the laden container to port thereafter.
Prepare Permits and other relevant Applications/Declaration.
Prepare Letter of Credit & final shipping documents
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Release booking to customer within 1 work day for orders PGI less than 30 days and monitor closely for orders with PGI more than 30 days which booking to release within the KPI
Arrange truck/container with transporter based on free time at least 10 days from empty turn in date to avoid overbook situation. Urgent orders, to communicate with transporter closely.
Monitor empty turn in and laden out closely and follow up for shipping document from customer for custom for declaration, clearance & SI submission to carrier.
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Perform business and process analysis using the data and information provided by internal systems and outside sources. Analysis offered includes more than just the numbers. It contains observations and ideas.
Participate in process improvement teams to determine ways to improve business processes. Ideally taking a lead role for some projects at the appropriate time.
Provide ad hoc analytical services to assist in problem solving and in times of crisis.
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“We’re excited to have you onboard as our new Customer service & Logistics Manager SEA, Your leadership and expertise will be key in driving efficiency, safety, and excellence across our operations. Here’s to smarter workflows, stronger teamwork, and shared success. Let’s get moving!” -Eunice, Fulfillment Manager,SEA
What you will do
· Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
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Client & Stakeholder Management: Collaborate with clients and internal departments to maximize material flow, maintain strong relationships, and deliver superior service.
Process Improvement: Lead continuous improvement initiatives, lean warehousing practices, and quality systems to maximize total productivity.
Safety & Compliance: Enforce safe working environments, uphold company policies, and navigate customs and regulatory compliance.
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