To drive all activities relating to customer on-boarding, operational excellence, + customer retention in collaboration with your center of excellence peers + teams.
To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring all sites meet or exceed their productivity targets.
To contribute information required for tenders/proposals to support closing of new busines
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At least 5-8 years of experience in Logistics / Warehouse Management.
Excellent knowledge in different functional areas of transportation, warehouse, distribution, inventory & management planning etc.
Proven ability to operationalize warehouse and internal logistics strategy to ensure day to day warehouse performance is consistently maintained and effectively integrated the ability to proactively and efficiently scale operations in line with business needs.
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To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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Support process standardization and harmonize trade management practices across different markets.
Develop Standard Operating Procedures, Process Maps, Work Instructions, and control checklists, ensuring they are updated, accessible, and audit-ready.
Facilitate the transition from manual processes to digital platforms (systems, automation tools) by defining the ‘to-be’ process states.
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.
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Process Verification: Ensure that the foundational standards set by the regional office are being utilized correctly by local teams in their workflows.
FTA & Origin Support: Assist in the verification of Rules of Origin documentation and support FTA studies to optimize regional duty costs.
Tool Testing: Support the rollout of new digital tools by performing user-acceptance testing and identifying areas where manual inputs can be replaced by data feeds.
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It oversees pricing performance through analytics, dashboards, and KPIs while providing insights to support margin protection and rate reviews.
The role also acts as a key liaison across country pricing teams, Sales, Key Account Management, and Procurement to resolve alignment issues and streamline ways of working.
Additionally, it drives continuous process improvements and digital enablement to enhance pricing accuracy, speed, and compliance.
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Ensure all shipments are prepared in accordance with distribution and shipping regulations, including correct picking, auditing, packing, and labelling.
Take accountability for the production of all essential shipment documentation, including commercial invoices, Dangerous Goods notes, Proof of Export and packing lists.
Guarentee the accuracy of documentation, audit prepared consignments and make necessary arrangements based on shipment contents and criteria.
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Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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What We’re Looking For Fluent in English & Mandarin Strong communication and negotiation skills Sales-driven with a growth mindset Logistics experience is an advantage
Attractive salary + commission Career growth opportunities
Ready to take your sales career to the next level? Apply now!