Work with internal team to ensure customs clearance of all imported goods and proper administration process until the final acceptance of goods/services
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We are a growing e-commerce fulfillment company looking for a proactive and responsible Operations & Logistics Coordinator to manage daily courier coordination across multiple warehouses.
The ideal candidate must be highly organized, persistent, independent, good with communication, and able to build strong working relationships with courier drivers and logistics partners.
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Identify and escalate discrepancies in inventory or billing to maintain data accuracy and smooth operations.
Contribute to process improvement by gathering data, supporting system testing (UAT), and sharing feedback on operational challenges.
Maintain documentation for audits and compliance, while collaborating with internal teams and centres to resolve issues and support daily operations.
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Partner with Regional and Global trade compliance on policy implementation/regulatory updates; lead internal audits, prepare for government inspections and implement corrective action plans for compliance gaps. (e.g. HS classification, customs valuation and country of origin determinations, etc.)
Manage 3PL /4PL providers, FFs and customs brokers. Optimize vendor performance through regular performance reviews.
Manage duty optimization programs, bonded zones and tariff mitigation strategies.
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Maintain inventory accuracy through regular stock count exercises and oversee inventory planning for new openings, relocations, closures, and write-off/disposal processes.
Verify and analyze monthly warehouse and logistics spending, while identifying opportunities for cost savings and operational efficiency improvements.
Prepare and maintain reports and dashboards on key supply chain KPIs such as PA, distressed inventory, supply gaps, top SKUs, warehouse spending, and forecast performance.
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Support the GL and/or enterprise-wide identified projects/programs (for example ERP)
Support/lead commercial related continuous improvement projects
Provide operational leadership to the logistics service providers (4PL LCC and others when applicable) to ensure timely collection and delivery of products to customers.
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