Issue statutory notices to ensure that customers are staying on track with their repayment plans.
Responsible for managing the process of recovering assets that have been financed through repossession management. Ensure that the customer's payments are made on time and in full, and to take appropriate action in the event that payments are missed or defaulted on including issuance of legal action.
Liaise with internal stakeholders, solicitors, repossession agents, auction houses, and debt collections agency to ensure that the recovery process is carried out effectively and efficiently.
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Support the implementation of operational oversight activities for Weight & Balance (Load Control) to ensure safe, secure and reliable operations in line with the company’s vision and mission.
Assist in addressing customer feedback and operational issues by proposing solutions and supporting service improvement initiatives to address any concerns, needs and expectations ensuring continuous improvement in overall customer satisfaction.
Promote and support safety, health, security and environmental awareness within the business unit that aligns with the Workplace Health and Safety Act, Safety Management System (SMS) including security and environment policies and procedures by continuously promoting, motivating and enhancing staff’s awareness in collaboration with Business Unit and aligned with Corporate Safety Oversight Department.
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Candidates should ideally have prior experience in credit control, banking, or financial services, with knowledge of relevant local regulations and compliance standards.
Candidates should have strong organizational and time management skills, proficiency with office software and CRM or collection systems, and the ability to work both independently and within a team.
Candidates should hold at least a diploma or bachelor’s degree in finance, business, accounting, or a related field; equivalent work experience in recovery or collections will also be considered.
Enjoy regular recognition, monthly incentives, performance bonuses, and annual company trips designed to reward your hard work and achievements.
Contact customers via telephone to follow up on overdue accounts to help us maintain healthy credit portfolios.
Negotiate and arrange suitable repayment plans with customers, allowing them to settle their outstanding balances in a sustainable and manageable manner.
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Enjoy regular recognition, monthly incentives, performance bonuses, and annual company trips designed to reward your hard work and achievements.
Contact customers via telephone to follow up on overdue accounts to help us maintain healthy credit portfolios.
Negotiate and arrange suitable repayment plans with customers, allowing them to settle their outstanding balances in a sustainable and manageable manner.
...