Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all
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Maintain clear, timely, and empathetic communication with customers throughout the support lifecycle, including proposing interim workarounds and documenting final solutions
Contribute to and maintain internal and external knowledge base articles and FAQs that capture workarounds and long-term solutions
Identify recurring issues and work with Product and Engineering on long-term fixes or improvements
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