Handle general customer complaints and inquiries professionally and effectively, and escalate complex or sensitive cases to the relevant backend teams when necessary
Interact with business customers, end user services, business technologists, and operating leads to design and implement enhancements across DFO and IVR/ACD, in response to business requirements and strategic infrastructure projects.
Crisis management and provider identification: Support Control Risks crisis management teams and evacuation operations by maintaining situational awareness of crises and identifying security providers to ensure rapid response and client safety.
Coordinate with relevant information technology departments and third-party vendors to design, implement and maintain information systems to enable reporting and service delivery
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project
Must be based in Malaysia (100% Fully Remote). Must have a suitable home workspace located within Malaysia with a reliable high-speed internet connection.
Conduct and document third-party screening and due diligence (including KYC checks: Politically Exposed person, corruption, sanctions, reputational risks) and ensure proper evidence and traceability.
Conduct and document third-party screening and due diligence (including KYC checks: Politically Exposed person, corruption, sanctions, reputational risks) and ensure proper evidence and traceability.