Keep users, site contacts and project stakeholders informed, manage expectations and take ownership of assigned tickets through to resolution or appropriate escalation to Group IT, Service Desk, infrastructure, security, business systems or suppliers.
Support APAC onboarding, leaver processing, access requests, device builds, laptop preparation, software installation, equipment deployment and local asset handling for office and project-site users.
Carry out basic administration across Microsoft 365, Entra ID or Active Directory, endpoint management tools, Halo and standard business applications within agreed Group controls and access permissions.
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Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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Electrical Engineering or a related engineering discipline; advanced certifications in project management (e.g., PMP or equivalent) are an advantage.
Several years of experience in a senior or lead engineering role managing medium to large-scale projects, preferably in industrial services engineering.
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This role requires working EMEA hours (3:00 pm – 12:00 am), with a shift allowance provided.
The Database Automation Engineer will be responsible for designing, implementing, and maintaining automated solutions using the standard automation tools (Ansible / Service Broker/terraform /CICD, RHEL-AAP,etc) to deploy database’s IT infrastructure (Oracle / MS-SQL / PosgreSQL) and their needed integration services( backup tools, monitoring agents, Active Directory access,CMDB,etc.).
Collaborate with database operations, database infrastructure engineers to automate the provisioning or removal of Database’s IT infrastructure on Linux or Windows systems using automated processes.
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Assist Design Manager in all matters including design review and drawing management, prepare progress report/method statement/work procedure/presentation, interface management/ coordination and etc.
Attend all meetings related to the projects undertaken.
Cooperate and communicate effectively with all team members and other stakeholders to monitor the design progress in order to ensure timely delivery.
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Assist Design Manager in all matters including design review and drawing management, prepare progress report/method statement/work procedure/presentation, interface management/ coordination and etc.
Attend all meetings related to the projects undertaken.
Cooperate and communicate effectively with all team members and other stakeholders to monitor the design progress in order to ensure timely delivery.
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