Review production documentation or procedure periodically to ensure its suitability and effectiveness.
Initiate/coordinate kaizen project for production dept.
To coordinate with QA/Engineering dept on quality or machinery performance issue to ensure effective operation control and good quality product deliver to customer.
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Experience leading or supervising support teams, including coaching, performance management, and workload prioritization.
Proficiency with ticketing systems, CRM platforms, and basic troubleshooting tools; familiarity with incident and problem management frameworks is an advantage.
Strong analytical and organizational skills, with the ability to interpret support metrics and implement process improvements.
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